Refund Policy

Please send an email to orders@delightdog.com along with a photo of the products you are returning.

  • Once approved, we will provide you with a return merchandise authorization number and mailing information.
  • Ensure your return is well packaged and meets all the conditions outlined below.
  • Please mark your order number clearly on the outer packaging of your parcel.
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.
  • Please note all items on sale are final sale and cannot be returned.

Returns Terms and Guidelines:

  • All returned items must be unused, unopened, and complete with original plastic wrapping.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service for your protection and prompt delivery. We cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved - We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address.
  • All returns must be made within 10 days of the order date. 

Money-Back Guarantee

We have absolute confidence in providing the best dog harnesses and nail clippers in the world. That's why we have our 100% Money- Back Guarantee.

Prices, Payment, and Product Availability

Once an order has been made, you must pay the price stated on our website as being the purchase price for the relevant products (subject to the below paragraphs). It is your responsibility to confirm what is in your cart prior to making a purchase. We do not provide refunds for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received. Unless otherwise stated, the price of our products does not include shipping and handling costs.

By placing an order with us, you warrant and represent to us that:

  • You understand the nature and effect of these Terms and agree to be bound by them.
  • You are authorized and legally permitted to purchase the products being ordered.
  • You are authorized and legally permitted to effect payment for the products being ordered using the payment method selected.
  • The information provided to us in connection with your purchase is accurate and complete.

You agree to indemnify us against any and all expenses, losses, damages, or costs that we may sustain or incur in connection with any breach by you of the above warranties.

Delight Dog will attempt to make the product and quantities advertised on this site available at all times. However, this cannot always be guaranteed.

Delight Dog does not make any warranties with respect to the availability of its products and will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as is reasonably possible when this occurs and advised on what to do to solve this problem. With the exception of those products purchased on a subscription basis, Delight Dog prices are subject to change without notice.

Delight Dog reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty, an incorrect price has been displayed, or your billing or shipping information is incorrect, we have grounds to believe that you are not authorized or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force major events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.